EPA's formally constituted Customer Service Program (CSP) ended in 2002. Its purpose was to enable
the agency and its employees to increase customer focus and understand
that when we serve our customers well, we can better accomplish our mission
of protecting public health and the natural environment.
The CSP implemented a strategy that included:
- Developing and implementing customer service standards;
- Building staff and partners awareness with Customer
Service Information and skills training;
- Building staff capacity to perform customer
feedback and satisfaction measurement;
- Benchmarking customer service excellence at other agencies and in
the private sector;
- Sponsoring customer service conferences; (1998-2002)
- Broad networking with organizations developing and implementing similar
customer service activities;
- Supporting work that prompted process improvements (innovation)
throughout EPA;
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