Hotlines and Clearinghouses
202-343-9620, 202-343-9620 (fax), (then press 3)
email: Mail Form
The Acid Rain Hotline records questions and document requests covering all areas of the Acid Rain Program. The Hotline assists callers who have specific technical or policy questions by forwarding those inquiries to experienced EPA Acid Rain Division personnel, who review them and respond to the caller, typically within 24 hours. Utilities may find the Hotline especially useful for obtaining information that may help them comply with the acid rain regulations. Order Process: Dial the main hotline phone number. Listen to categories. Leave technical questions in the mail box; request documents from a menu, if desired. All documents are free and will be mailed promptly.
Information Retrieval System (AIRS) - Airs Quality Subsystem (AQS)
email: Mail Form
AIRS is an information management system which is the national repository for data about airborne pollution in the United States, and to a limited extent, in various other countries. As with many systems, the completeness of the data in this data base depends on what data has been submitted. AIRS comprises three major subsystems. This hotline is dedicated to AQS and GCS systems:
AQS - Air Quality Subsystem- measurements of ambient concentrations of air pollutants and associated meteorological and monitoring site data.
GCS - Geo-Common Subsystem- reference information that is used with all of the AIRS subsystems. Reference information includes codes and code descriptions to identify places, pollutants, processes, geo-political entities, etc. The EPA compiles and maintains this information.
Information Retrieval System (AIRS) - AIRS Facility Subsystem (AFS) -
email: Mail Form
AIRS is an information management system which is the national repository for data about airborne pollution in the United States, and to a limited extent, in various other countries. As with many systems, the completeness of the data in this data base depends on what data has been submitted. AIRS comprises three major subsystems. This hotline is for users of the AFS subsystem, who must have an I.D. assigned to them by the National Computer Center. AFS - The AIRS Facility Subsystem contains estimates of aerometric emissions, regulatory compliance data, and permit tracking data on point sources in the U. S.
Ambient Monitoring Technology
The Ambient Monitoring Technology Information Center (AMTIC) is operated by EPA's Monitoring and Quality Assurance Group (MQAG). AMTIC Contains information and files on ambient air quality monitoring programs, details on monitoring methods, relevant documents and articles, information on air quality trends and nonattainment areas, and federal regulations related to ambient air quality monitoring.
Antimicrobial Information Hotline
1-703-308-6411 (M-F 8:00am - 5:00pm EST), 1-703-308-6467(fax)
The Antimicrobials Information Hotline provides direct answers to questions concerning current antimicrobial issues. Please call during normal business hours (Monday - Friday 9 a.m. to 5 p.m.) or leave a message after hours. The information provided can cover issues relevant to any or all antimicrobial pesticides including health and safety issues, registration and reregistration issues, as well as information on pesticide laws, rules, and regulations relating to antimicrobials.
Asbestos Ombudsman Hotline (part of the Small Business Ombudsman)
1-800-368-5888, 202-566-1970 (Washington, DC Area Local), 202-566-1505 (fax)
The assigned mission of the Asbestos Ombudsman is to provide to the public sector, including individual citizens and community services, information on handling, abatement, and management of asbestos in schools, the work place, and the home. Interpretation of the asbestos in schools requirements is provided. Publications to explain recent legislation are also available. Services are provided to private citizens, state agencies, local agencies, local public and private school systems, abatement contractors, and consultants.
Best Workplaces For Commuters
Fax: 813-974-5168, Attention: Phil Winters
email: Mail Form
Best Workplaces for Commuters is a joint EPA and U.S. Department of Transportation recognition and partnership program that encourages employers to offer their employees an outstanding level of commuter benefits such as tax-free transit passes, vanpool benefits, or telecommuting.
Exposure Assessment Modeling (CEAM) Help Desk
Voice: 706/355-8403, Fax: 706/355-8302
email: Mail Form or email@example.com
The Center for Exposure Assessment Modeling (CEAM) works to meet the scientific and technical exposure assessment needs of the EPA other state environmental and resource management agencies. CEAM provides proven predictive exposure assessment techniques for aquatic, terrestrial, and multimedia pathways for organic chemicals and metals and distributes environmental simulation model and database software for urban and rural nonpoint sources, conventional and toxic pollution of streams, lakes and estuaries, tidal hydrodynamics, geochemical equilibrium, and aquatic food chain bioaccumulation.
Clean Air Technology Center
(CATC) Infoline formerly Control Technology Center
919-541-0800 (English), 919-541-1800 (Spanish), 919 541-3207 (fax)
The CTC provides technical support and assistance to state and local agencies and others in evaluating air pollution problems and pollution prevention and control technology applications at stationary air pollution sources. Specifically, hotline assistance provides quick access and consultation with appropriate EPA staff on air pollution technology questions. It also provides information on EPA's RACT/BACT/ LAER Clearinghouse (RBLC), Federal Small Business Assistance Program (SBAP), and International Technical Information Center for Global Greenhouse Gases.
Clearinghouse for Inventories
and Emission Factors' Info CHIEF Help Desk
The Clearinghouse for Inventories and Emission Factors is a means of exchanging information regarding air pollutant emissions between state and local pollution control agencies, private citizens, universities, contractors, and foreign governments. It addresses criteria pollutants and toxic pollutants from both stationary and area sources.
Compliance Assistance Centers help businesses, local governments, and federal facilities understand and comply with federal environmental requirements and save money through pollution prevention techniques.
Measurement Center (EMC)
email: firstname.lastname@example.org or Mail Form
The Emissions Measurement Center hotline provides callers with a variety of technical emissions testing information. EMC also includes connections to technical material through an automatic facsimile link and with technical staff during working hours.
Endangered Species Protection Bulletin (Pesticides) Request Line
email: email@example.com or Mail Form
This toll-free Information Line is maintained to aid people striving to protect endangered species from harm that may result from the use of some pesticides. Please call Monday - Friday during normal business hours (Eastern Time), or leave a message after hours to request bulletins describing locations where pesticides may not be used due to endangered species concerns. The Web page, www.epa.gov/espp, provides an introduction to the Endangered Species Protection Program (ESPP) and its goals: 1) to protect endangered species from harmful pesticides and 2) to minimize the impact of the program on pesticide users. Questions or publication requests other than bulletins should be directed to the email address shown above. Questions about endangered species that are not related to pesticide issues should be directed to the U.S. Fish and Wildlife Service at http://www.fws.gov/endangered/.
ENERGY STAR was a voluntary labeling program designed to identify and promote energy-efficient products, in order to reduce carbon dioxide emissions. EPA partnered with the US Department of Energy in 1996 to promote the ENERGY STAR label, with each agency taking responsibility for particular product categories. ENERGY STAR has expanded to cover new homes, most of the buildings sector, residential heating and cooling equipment, major appliances, office equipment, lighting, consumer electronics, and more product areas. Call to receive helpful information regarding your household products.
1-800-424-4372, 206-553-1200 (Washington, DC Area Local)
Region 10's searchable database of environmental education material available in the Pacific Northwest. Resources from hundreds of organizations have been organized in a number of categories.
Environmental Finance Information Network (EFIN)
202-564-4994, 202-565-2587 (fax)
The EFIN Center operates an infoline that provides callers with reference assistance, referrals to authoritative sources, and a point of contact for ordering documents.
Established to receive calls from concerned citizens about justice issues in their communities, the purpose of the Hotline is to make information easily accessible to the public and to the media, and to assist in the resolution of environmental justice issues. The Hotline is answered by staff of OEJ. A procedure has been established to ensure thorough follow-up. A brochure describing the Hotline (in both English and Spanish) is available.
Enforcement Economic Models Helpline
EPA Enforcement Economic Models helpline offered by OECA provides information and assistance with enforcement financial computer models that calculate an individual's, municipality's or corporation's financial ability to pay environmental penalties. This service is primarily targeted at local state, and federal agency employees. This service is staffed by a agency contractor.
EPA Grants and Fellowships Info (STAR, P3, and GRO)
This Hotline will cease operations on August 1, 2011 - all questions will then be handled electronically through the extramural research contact us mail form. This electronic request service provides easy access to research funding opportunities for grants and fellowships as well as past and present research projects and programs.
EPA Imported Vehicles and Engines Public Help Line
734- 214-4100, 734-214-IMPO (4676) (fax)
The EPA Imported Vehicles and Engines Public Help Line is an automated telefax system which lets callers order documents about the importation of vehicles. Additional information can be found on the EPA Office of Transportation and Air Quality's (OTAQ) [formerly the Office of Mobile Sources (OMS)] Web site at http://www.epa.gov/otaq/imports/index.htm and the U.S. Customs Service's Web site at http://www.cbp.gov/xp/cgov/trade/basic_trade/importing_car.xml. The Importation Section of the EPA Vehicle Programs and Compliance Division, which can be reached at 734- 214-4100 during business hours (Eastern Standard Time), may also be helpful.
EPA Test Methods
617-918-1991, 617-918-1992 (fax)
This is a referral point for information on EPA measurement methods. These test methods are used in complying with Agency regulations and for general environmental monitoring.
Ground Water and Ecosystem Restoration Information Center (GWERIC)
580-436-8502, 580-436-8503 (fax)
GWERIC, developed by and through the Ground Water and Ecosystems Restoration Research Division, maintains a repository of highly specialized scientific and technical information relating to ground-water and ecosystem restoration. This information includes fact sheets, project summaries, environmental research briefs, reports, models and user's guides, issue papers, journal articles, symposium papers, conference proceedings, book chapters, presentations, posters, and other documents.
1-888-546-8740, 202-566-2476 (Washington, DC Area Local), 202-566-2549 (fax)
email: Mail Form
The Inspector General Hotline was established to receive and control complaints alleging fraud, waste, abuse, or mismanagement within the Environmental Protection Agency.
Integrated Risk Information
System (IRIS) Hotline
202-566-1676, 202-566-1749 (fax)
IRIS is a database of human health effects that may result from exposure to various substances found in the environment. The hotline can assist you in using IRIS and understanding the methods used by the EPA for deriving values and the limitations of use.
Reimbursement Program Helpline
In 1987, Congress established the Local Government Reimbursement program under Superfund. The purpose of this program is to help defray expenses incurred by local municipalities in responding to hazardous substance threats such as chemical fires and explosions, tire fires, or fires at landfills. The reimbursement limit is $25,000 per response. The Agency employed its major contractor to help inform local governments about the program.
Information Communication Exchange Service (MICE)
703 818-3238, 703 818-8813 (fax)
The Methods Information Communication Exchange (MICE) Service provides answers to questions and takes comments over the telephone on technical issues regarding the EPA Office of Resource Conservation and Recovery's methods manual known as "Test Methods for Evaluating Solid Waste: Physical/ Chemical Methods" or SW-846. Questions regarding the status of the methods, organic analyses, inorganic analyses, characteristics tests, and quality control issues are answered by chemists, groundwater monitoring specialists, and sampling experts who are experienced and knowledgeable in SW-846 procedures.
Mexico Border Hotline
This hotline answers questions concerning the the U.S.-Mexico Border XXI Program. This binational effort is working to ensure sustainable development through protection of human health and the environment and proper management of natural resources in both countries.
National Service Center for
Environmental Publications (NSCEP, formerly NCEPI)
1-800-490-9198, 301-604-3408 (fax)
The National Service Center for Environmental Publications maintains and distributes EPA publications in hardcopy, CD ROM and other multimedia formats. The publication inventory includes over 7,000 titles, NSCEP also develops and distributes the annual EPA National Publications Catalog.
Information Center Hotline
email: Mail Form
The National Lead Information Center (NLIC) provides the general public and professionals with information about lead hazards and their prevention. NLIC operates under a contract with the U.S. Environmental Protection Agency (EPA), with funding form EPA, the Centers for Disease Control and Prevention and the U.S. Department of Housing and Urban Development (HUD).
National Pesticide Information
1-800-858-7378, 541-737-0761 (fax)
A cooperative effort of Oregon State University and the EPA, this hotline offers science-based information about a wide variety of pesticide-related subjects and serves as a source of factual chemical, health, and environmental information about more than 600 pesticide active ingredients incorporated into over 50,000 different products registered for use in the United States since 1947.
National Poison Control Hotline
1-800-222-1222 (emergency only), 202-362-3867 (for administrative and materials requests), 202-362-8563 (TDD)
The National Poison Control Hotline was established to respond to emergency calls from concerned citizens about poison prevention. Housed in The National Capital Poison Center in Washington, DC, this hotline is manned 24 hours a day/7 days a week by registered nurses or pharmacists with backgrounds in critical care. All specialists have passed a national certification exam in toxicology. The Poison Center staff has access to a 24 hour interpreter service, with over 140 languages available, so callers who do not speak English are able to receive immediate help for emergency calls.
National Radon Hotlines
785-532-6026, 785-532-6952 (fax),
email: Radon@ksu.edu, website: www.sosradon.org
See also http://iaq.supportportal.com
1-800-SOS-RADON, (1-800-767-7236) Purchase radon test kits by phone.
1-800-55-RADON (1-800-557-2366) Get live help for your radon questions.
1-800-644-6999 Get general information on fixing or reducing the radon levels in your home.
Run by Kansas State University, the hotlines provide answers to questions regarding radon. KSU provides additional National Radon Program Services, including the National Radon Poster Contest, Referrals to State Radon Programs, Radon Test Kit Coupons, Radon Mitigation Promotion and other outreach activities.
National Response Center
1-800-424-8802, 202-267-2675 (Washington, DC Area Local)
email: Mail Forms or firstname.lastname@example.org
The National Response Center is the federal government's national communications center, which is staffed 24 hours a day by U.S. Coast Guard officers and marine science technicians. The NRC receives all reports of releases involving hazardous substances and oil that trigger the federal notification requirements under several laws. Reports to the NRC activate the National Contingency Plan and the federal government's response capabilities.
Flows Clearinghouse Hotline
1-800-624-8301, 304-293-4191 (West Virginia Local)
Managed by West Virginia University, the National Small Flows Clearinghouse provides information and technical assistance to help small communities and homeowners reach practical, affordable solutions to their waste water treatment problems.
Ozone Protection Hotline
1-800-296-1996, (202) 343-9210 (Washington, DC Area Local)
The Stratospheric Ozone Information Hotline offers consultation on ozone protection regulations and requirements under Title VI of the Clean Air Act Amendments (CAAA) of 1990. Title VI covers the following key aspects of the production, use, and safe disposal of ozone-depleting chemicals: 1) production phaseout and controls; 2) servicing of motor vehicle air conditioners; 3) recycling and emission reduction; 4) technician and equipment certification; 5) approval of alternatives; 6) a ban of nonessential uses; 7) product labeling; and 8) federal procurement. The hotline also sends out publications: Title VI of CAAA and all published rules, Federal Register notices, science and policy reports, and fact sheets.
email: email@example.com or Publications Order Form
In communities with pay-as-you-throw programs (also known as unit pricing or variable-rate pricing), residents are charged for the collection of municipal solid waste-ordinary household trash-based on the amount the throw away. This creates a direct economic incentive to recycle more and to generate less waste. EPA supports this new approach to solid waste management because it encompasses environmental sustainability, economic sustainability, and equity. The hotline provides information and tools to support this ongoing effort.
Prevention Information Clearinghouse (PPIC)
202-566-0799, 202-564-8901 (fax)
The Pollution Prevention Information Clearinghouse (PPIC) is a free, nonregulatory service of the U.S EPA. PPIC is dedicated to reducing or eliminating industrial pollutants through technology transfer, education, and public awareness. A Reference and Referral Telephone Service is available to answer questions, take orders for documents distributed by PPIC, or refer callers to appropriate contacts.
Available Control Technology/ Best Available Control Technology/ Lowest
Achievable Emission Rate Clearinghouse (RBLC)
919-541-0800, 919-541-0242 (fax)
The RBLC provides information on the application of pollution prevention and control technologies to stationary air pollution sources through the OAQPS Technology Transfer Network (TTN) Bulletin Board System (BBS). The RBLC offers an on-line database with menu based searching, downloading of user-selected information, complete data viewing capabilities, context sensitive help functions, and data entry capabilities. It also offers a brochure, an informational flyer, the RBLC User's Manual (EPA- 456/B-98-002), and annual reports documenting additions and changes to the system (1999 edition: EPA456/R-99-004).
1-800-426-4791, 703-412-3333 (fax)
The SDW Hotline provides information about EPA's drinking water regulations and other related drinking water and ground water topics to the regulated community, State and local officials, and the public. Specifically, the Hotline clarifies drinking water regulations, provides appropriate 40 CFR and Federal Register citations, explains EPA-provided policies and guidelines and gives update information on the status of regulations. The Hotline can also provide State and local contacts.
Small Business Ombudsman Hotline
1-800-368-5888, 202-566-2075 (Washington, DC Area Local), 202-566-1505 (fax)
The mission of the EPA Small Business Ombudsman Clearinghouse/Hotline is to provide information to private citizens, small communities, small business enterprises, and trade associations representing the small business sector regarding regulatory activities. Mailings are made to update the audience on recent regulatory actions. Special attention is directed to apprising the trade associations representing small business interests with current regulatory developments. Technical questions are answered following appropriate contacts with program office staff members. Questions addressed cover all media program aspects within EPA.
SmartWay Program Hotline
SmartWay is the EPA's flagship climate program for the transportation sector. The SmartWay Transport Partnership helps freight sector companies reduce greenhouse gas emissions and improve energy efficiency through fuel-saving strategies, financing, and advanced technologies.
Storet Water Quality System
The EPA maintains two data management systems containing water quality information: the Legacy Data Center (LDC)and STORET. STORET contains data collected beginning in 1999, along with older data that has been properly documents and migrated from the LDC. Both systems contain raw biological, chemical and physical data on surface and ground water collected by federal, state and local agencies, Indian Tribes, volunteer groups, academics, and other. All 50 States, territories, and jurisdictions of the US, along with portions of Canada and Mexico are represented in these systems.
Superfund Document Center
202-566-0276, 202-566-0224 (fax)
The Superfund Docket maintains the rulemaking materials from the Superfund and Oil Spill Programs for the Office of Emergency and Remedial Response (OERR) within the Office of Solid Waste and Emergency Response (OSWER). The Docket fulfills the requirement for public participation under CERCLA by serving as the EPA public access point for Superfund rulemaking material, which is contained in individual "dockets."
Superfund and EPCRA Call Center
Note: The RCRA, Superfund and EPCRA Call Center will no longer provide support for the Resource Conservation and Recovery Act (RCRA), Underground Storage Tanks (UST), and Leaking Underground Storage Tanks (LUST) programs at the close of business on March 31, 2005. For more information, see the Federal Register Notice - March 4, 2005 [PDF File, 2 pages, 63 KB, About PDF]. It will still respond to Superfund and EPCRA questions. 1-800-424-9346, 703-412-9810 (Washington, DC Area Local), 1-800-553-7672 (TDD) , 703-412-3323 (Washington, DC Area Local TDD) For RCRA information, please try the RCRA FAQs Database. This database enables users to search frequently asked questions or submit their own question or comment on a variety of RCRA issues and topics.
Toxics Release Inventory - Information Center Hotline
1-800-424-9346 (select option 3);
703-412-9810 (within the Washington, D.C. area);
1-800-553-7672 (TDD); 703-412-3323 (TDD - within the Washington, D.C. area)
email: submit your question here
The Toxics Release Inventory (TRI) contains information on toxic chemical releases and waste management activities reported annually to EPA by facilities in certain industrial sectors. TRI was created in 1986 by Section 313 of the Emergency Planning and Community Right-To-Know Act (EPCRA), and expanded in 1990 by Section 6607 of the Pollution Prevention Act (PPA). The TRI Information Center provides assistance for TRI regulatory and reporting issues, including questions about TRI regulations and guidance, TRI reporting requirements, and TRI-MEweb form completion.
Toxics Release Inventory – General Program Inquiries
This phone number and email may be used to request additional TRI information or assistance not found on the TRI Web site and not addressed by specific TRI points of contact found above or on the TRI “Contact Us” page.
Toxic Substances Control Act (TSCA) Hotline
202-554-1404, 202-554-5603 (fax)
The TAIS provides technical assistance and information about programs implemented under TSCA, the Asbestos School Hazard Abatement Act (ASHAA), the Asbestos Hazard Emergency Response Act (AHERA), the Asbestos School Hazard Abatement Reauthorization Act (ASHARA), the Residential Lead-Based Paint Hazard Reduction Act (Title X of TSCA), and EPA's 33/50 program.
Water Efficiency Clearinghouse - WaterWiser
1-800-926-7337, 303-347-0804 (fax)
Operated by the American Water Works Association and the US Bureau of Reclamation, the WaterWiser program offers information on water conservation.
1-800-EPA-WISE, (1-800-372-9473), 703-308-8686 (fax)
WasteWise is a free, voluntary, EPA program through which organizations eliminate costly municipal solid waste, benefiting their bottom line and the environment. WasteWise provides free technical assistance to help you develop, implement, and measure your waste reduction activities. WasteWise offers publicity to organizations that are successful in reducing waste through EPA publications, case studies, and national and regional events.