Your password is case sensitive and must be a minimum of 5 characters
long (you can use upper or lower case letters). For example, if
you choose a password of EMPLOYEE, each time you enter your password,
you must type it using all capital letters.
Follow these instructions if you forget your password:
- Go to the main login screen and select the
"Forgot your password?" option.
- Click the "Next" button.
- Enter the following:
- Your User ID
(or, if you prefer, your e-mail address that you registered
- Your zip code
- Your date of birth
- Your secret question and secret answer
- Click on the "Next" button.
- If your request was successful:
You will see a screen telling you your request was successful,
and that your password was changed to your secret answer.
Click "Return to Login" and login using your new
password. You will also receive an email message with your
If it was not successful:
You will see a screen telling you that errors were encountered.
This screen only appears if the information you entered in
Step 3 does not match the information in your account. Use
the back button to correct your information, or, if still
unsuccessful, contact firstname.lastname@example.org.