Jump to main content.

Agency Information Collection Activities: Proposed Collection; Comment Request; Voluntary Customer Satisfaction Surveys; EPA ICR Number 1711.05, OMB Control Number 2090-0019

Note: EPA no longer updates this information, but it may be useful as a reference or resource.

  [Federal Register: February 6, 2006 (Volume 71, Number 24)]
[Notices]
[Page 6070-6071]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr06fe06-42]

=======================================================================
-----------------------------------------------------------------------

ENVIRONMENTAL PROTECTION AGENCY
[EPA-HQ-OA-2006-0074; FRL-8028-5]
 
Agency Information Collection Activities: Proposed Collection; 
Comment Request; Voluntary Customer Satisfaction Surveys; EPA ICR 
Number 1711.05, OMB Control Number 2090-0019

AGENCY: Environmental Protection Agency (EPA).
ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) (44 
U.S.C. 3501 et seq.), this document announces that EPA is planning to 
submit a request to renew an existing approved Information Collection 
Request (ICR) to the Office of Management and Budget (OMB). This ICR is 
scheduled to expire on June 30, 2006. Before submitting the ICR to OMB 
for review and approval, EPA is soliciting comments on specific aspects 
of the proposed information collection as described below.

DATES: Comments must be submitted on or before April 7, 2006.

ADDRESSES: Submit your comments, identified by Docket ID No. EPA-HQ-OA-
2006-0074 by one of the following methods:
    ? http://www.regulations.gov: Exit Disclaimer Follow the on-line 
instructions for submitting comments.
    ? E-mail: docket.oei@epa.gov.
    ? Fax: 202-566-1753.
    ? Mail: OEI Docket, Environmental Protection Agency, 
Mailcode: 2822T, 1200 Pennsylvania Ave., NW., Washington, DC 20460.
    ? Hand Delivery: OEI Docket in the EPA Docket Center (EPA/
DC), EPA West, Room B102, 1301 Constitution Ave., NW., Washington, DC. 
The EPA/DC Public Reading Room is open from 8 a.m. to 4:30 p.m., Monday 
through Friday, excluding legal holidays. Such deliveries are only 
accepted during the Docket's normal hours of operation, and special 
arrangements should be made for deliveries of boxed information.
    Instructions: Direct your comments to Docket ID No. EPA-HQ-OA-2006-
0074. EPA's policy is that all comments received will be included in 
the public docket without change and may be made available online at 
http://www.regulations.gov, Exit Disclaimer including any personal 
information provided, unless the comment includes information claimed to 
be Confidential Business Information (CBI) or other information whose 
disclosure is restricted by statute. Do not submit information that you 
consider to be CBI or otherwise protected through http://www.regulations.gov 
Exit Disclaimer or e-mail. The http://www.regulations.gov Exit Disclaimer Web site 
is an ``anonymous access'' system, which means EPA will not know your 
identity or contact information unless you provide it in the body of 
your comment. If you send an e-mail comment directly to EPA without 
going through http://www.regulations.gov Exit Disclaimer your e-mail address 
will be automatically captured and included as part of the comment that is 
placed in the public docket and made available on the Internet. If you 
submit an electronic comment, EPA recommends that you include your name 
and other contact information in the body of your comment and with any 
disk or CD-ROM you submit. If EPA cannot read your comment due to 
technical difficulties and cannot contact you for clarification, EPA 
may not be able to consider your comment. Electronic files should avoid 
the use of special characters, any form of encryption, and be free of 
any defects or viruses. For additional information about EPA's public 
docket visit the EPA Docket Center homepage at 
http://www.epa.gov/epahome/dockets.htm.

FOR FURTHER INFORMATION CONTACT: Patricia Bonner, Office of 
Environmental Policy Innovation, (MC 1807T), Environmental Protection 
Agency, 1200 Pennsylvania Ave., NW., Washington, DC 20460; telephone 
number: 202-566-2204; fax number: 202-566-2200; e-mail address: 
bonner.patricia@epa.gov.

SUPPLEMENTARY INFORMATION: 

How Can I Access the Docket and/or Submit Comments?

    EPA has established a public docket for this ICR under Docket ID 
No. EPA-HQ-OA-2006-0074, which is available for online viewing at 
http://www.regulations.gov, Exit Disclaimer or in person viewing at the OEI Docket 
in the EPA Docket Center (EPA/DC), EPA West, Room B102, 1301 Constitution 
Ave., NW., Washington, DC. The EPA/DC Public Reading Room is open from 
8 a.m. to 4:30 p.m., Monday through Friday, excluding legal holidays. 
The telephone number for the Reading Room is 202-566-1744, and the 
telephone number for the OEI Docket is 202-566-1752.
    Use http://www.regulations.gov Exit Disclaimer to obtain a copy of the draft 
collection of information, submit or view public comments, access the 
index listing of the contents of the docket, and to access those 
documents in the public docket that are available electronically. Once 
in the system, select ``search,'' then key in the docket ID number 
identified in this document.

What Information Is EPA Particularly Interested in?

    Pursuant to section 3506(c)(2)(A) of the PRA, EPA specifically 
solicits comments and information to enable it to:
    (i) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the Agency, 
including whether the information will have practical utility;
    (ii) Evaluate the accuracy of the Agency's estimate of the burden 
of the proposed collection of information, including the validity of 
the methodology and assumptions used;
    (iii) Enhance the quality, utility, and clarity of the information 
to be collected; and
    (iv) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. In particular, EPA is requesting comments from 
very small businesses (those that employ less than 25) on examples of 
specific additional efforts that EPA could make to reduce the paperwork 
burden for very small businesses affected by this collection.

[[Page 6071]]

What Should I Consider When I Prepare My Comments for EPA?

    You may find the following suggestions helpful for preparing your 
comments:
    1. Explain your views as clearly as possible and provide specific 
examples.
    2. Describe any assumptions that you used.
    3. Provide copies of any technical information and/or data you used 
that support your views.
    4. If you estimate potential burden or costs, explain how you 
arrived at the estimate that you provide.
    5. Offer alternative ways to improve the collection activity.
    6. Make sure to submit your comments by the deadline identified 
under DATES.
    7. To ensure proper receipt by EPA, be sure to identify the docket 
ID number assigned to this action in the subject line on the first page 
of your response. You may also provide the name, date, and Federal 
Register citation.

What Information Collection Activity or ICR Does This Apply To?

Docket ID No. EPA-HQ-OA-2006-0074.

    Affected entities: Entities potentially affected by this action are 
primarily individuals or households.
    Title: Voluntary Customer Satisfaction Surveys.
    ICR numbers: EPA ICR No. 1711.05, OMB Control No. 2090-0019.
    ICR status: This ICR is currently scheduled to expire on June 30, 
2006. An Agency may not conduct or sponsor, and a person is not 
required to respond to, a collection of information, unless it displays 
a currently valid OMB control number. The OMB control numbers for EPA's 
regulations in title 40 of the CFR, after appearing in the Federal 
Register when approved, are listed in 40 CFR part 9, are displayed 
either by publication in the Federal Register or by other appropriate 
means, such as on the related collection instrument or form, if 
applicable. The display of OMB control numbers in certain EPA 
regulations is consolidated in 40 CFR part 9.
    Abstract: EPA uses voluntary surveys to learn how satisfied EPA 
customers are with our services, and how we can improve services, 
products and processes. EPA surveys individuals who use services or 
could have. During the next three years, EPA plans up to 50 surveys, 
and will use results to target/measure service delivery improvements. 
By seeking renewal of the generic clearance for customer surveys, EPA 
will have the flexibility to gather the views of our customers to 
better determine the extent to which our services, products and 
processes satisfy their needs or need to be improved. The generic 
clearance will speed the review and approval of customer surveys that 
solicit opinions from EPA customers on a voluntary basis, and do not 
involve ``fact-finding'' for the purposes of regulatory development or 
enforcement.
    An Agency may conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it has a currently valid 
OMB control number. The OMB control numbers for EPA's regulations are 
listed in 40 CFR part 9 and 48 CFR chapter 15.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average five 
minutes to two hours per response. Burden means the total time, effort, 
or financial resources expended by persons to generate, maintain, 
retain, or disclose or provide information to or for a Federal agency. 
This includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements which have subsequently changed; train 
personnel to be able to respond to a collection of information; search 
data sources; complete and review the collection of information; and 
transmit or otherwise disclose the information.
    The ICR provides a detailed explanation of the Agency's estimate, 
which is only briefly summarized here:
    Estimated total number of potential respondents: 8,640.
    Frequency of response: On occasion.
    Estimated total annual burden hours: 550 hours.
    Estimated total annual costs: $9,075. This includes an estimated 
burden cost of $9,075 and an estimated cost of $0 for capital 
investment or maintenance and operational costs.

What Is the Next Step in the Process for This ICR?

    EPA will consider the comments received and amend the ICR as 
appropriate. The final ICR package will then be submitted to OMB for 
review and approval pursuant to 5 CFR 1320.12. At that time, EPA will 
issue another Federal Register notice pursuant to 5 CFR 
1320.5(a)(1)(iv) to announce the submission of the ICR to OMB and the 
opportunity to submit additional comments to OMB. If you have any 
questions about this ICR or the approval process, please contact the 
technical person listed under FOR FURTHER INFORMATION CONTACT.

    Dated: January 31, 2006.
Elizabeth A. Shaw,
Director, Office of Environmental Policy Innovation, Office of Policy, 
Economics and Innovation, Office of the Administrator.
[FR Doc. E6-1581 Filed 2-3-06; 8:45 am]
BILLING CODE 6560-50-P

 
 

Local Navigation

Jump to main content.