Poor IAQ May Not Be The Whole Story

Mouse over the picture above to see messages which are referenced in more detail below.

(Hot Spot over person on phone.)

Remember...“All occupants should know how to register a complaint, and will they be assured of a timely response.”
Have a good complaint-response system that is responsive to occupant concerns. Every complaint should be recorded and addressed promptly. The occupant should be kept informed as to progress toward a permanent resolution of the complaint. Finally, records of the complaint, investigation, and resolution should be kept on file.
Use I-BEAM to gather and record information, and to help diagnose the cause and find a solution.