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Tools for Systems

This page provides resources for drinking water system owners and operators to assist them in complying with requirements of the Consumer Confidence Report (CCR) rule.


CCRWriter & CCRiWriter

EPA has designed these software applications to help community water systems quickly create their consumer confidence reports. They take users through all the sections of a CCR, convert lab results into "CCR units" and allow users to insert and edit EPA's recommended text.

CCRiWriter is a web based applications that requires internet access to use.

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Public Service Announcements

In 1999 EPA released a series of radio and print ads that water suppliers and others may use to encourage consumers to take advantage of consumer confidence reports and other information about their drinking water.

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Drinking Water Customer Satisfaction Survey

EPA commissioned the Gallup Organization to conduct a nationwide telephone survey of 1,000 households in 2002 to assess the following information:

  1. general knowledge about drinking water,
  2. water use behavior, such as use of bottled water and sources,
  3. public confidence with information sources, and
  4. value consumers place on EPA's "right-to-know" efforts, such as consumer confidence reports and source water assessments.

A previous survey sponsored by the National Environmental Education and Training Foundation (NEETF) and conducted by Roper Starch Worldwide was released in 1998. This survey looked at consumer awareness of environmental issues. The Roper Survey provided EPA a benchmark for understanding the public’s awareness and interest in drinking water issues.

Concurrently, the EPA contracted with Macro International, Inc. to conduct a series of focus groups and interviews to assess consumer opinions about their drinking water safety and to test materials designed to provide the general public with information about their water, including consumer confidence reports. This Focus Group Report informed EPA decisions on the presentation of drinking water safety information in public notices and consumer confidence reports.

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Other Tools

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