APPENDIX C: Headquarters Performance Measures OSWER Directive 9610.6 The UST Program Appraisal Strategy May 6, 1988

1. Provide guidance and support to Regions in the area of State Program Approval and promote consistency in the evaluation of applications.

A. Has Headquarters issued Guidance on how to meet State Program Approval Requirements?

A. Headquarters issues guidance that is timely, clearly written and responds to Regional needs in working with States.

B. Is Headquarters responsive to questions and requests for assistance or issue resolution from Regions in the area of State Program Approval?

B. Headquarters is responsive to Regional questions and responds with a short working answer or by planning longer term guidance if necessary. Headquarters disseminates information on State program approval issues through an appendix to the OUST weekly on a regular basis.

1. Prepare and distribute materials that help to improve the prevention program procedures of owners and operators.

A. Has Headquarters identified the informational needs of Regions and States and developed materials that can be distributed by States to owners/operators?

A. Headquarters identifies a need and develops a product that can be readily adapted for State use.

B. Has Headquarters provided guidance on enforcement and compliance monitoring procedures and disseminated information on successful procedures in a timely manner.

B. Headquarters sponsors forums to disseminate information on successful compliance and enforcement techniques used by the States (e.g., through Regional coordinators meeting, Regional Conference calls, etc.).

C. Is Headquarters responsive to requests from the Regions and States concerning enforcement issues?

C. Headquarters is responsive to Regional questions and responds with short working answers or by planning longer term guidance if necessary.

1. To provide guidance and support to the Regions in the area of corrective action.

A. Has Headquarters worked with other Headquarters Offices (Air, Water, etc.) to support the Region in developing a UST clean-up program.

A. Headquarters has coordinated areas of overlap (air-stripper, and NPDES permits) with other Headquarters program offices to expedite clean-ups in the field.

B. Has Headquarters been responsive to questions and clarification requests for technical guidance from Regions in the are of corrective action?

B. Headquarters is responsive to Regional questions and responds with short working answers or by planning longer term guidance if necessary.

1. Provide assistance to the Regions on specific issues that arise during the transition period to facilitate a smooth transition.

A. Has Headquarters provided clear guidance on the type of activities required by the Region during the transition?

A. Headquarters has provided clear guidance on the activities required by the Regions during the transition.

B. Has Headquarters been responsive in addressing Regional needs during the transition?

B. Headquarters is responsive to regional questions and responds with short working answers or by planning longer term guidance of if necessary.

1. Headquarters evaluates Regional needs and responds quickly and satisfactorily to those needs.

A. Does headquarters respond to Regional needs discovered through the Regional Reviews, written inquiries and routine communications?

A. Headquarters works in conjunction with Region to identify Regional needs. Unique and important issues raised during the reviews and in Regional correspondence are recorded in the issue docket. Headquarters issues a letter to the region with a short working answer and where appropriate, specifies who will be working on specific issues and the time-frame for response.

B. Is the Headquarters contact for the Region (the desk officer) being responsive to Regional requests?

B. Desk officer responds promptly and effectively to Regional requests.

C. Is Headquarters developing guidance in a timely fashion, according to Regional requests and written inquiries?

C. Guidance anticipates Regional needs in working with States, is transmitted well in advance of application needs, and advances the spirit of franchising.

2. Identify the training needs of Regions.

D. Has Headquarters met with the Region to determine their training needs and assisted the Region in locating or developing appropriate training programs?

D. Headquarters has identified priority training needs of Regions and States and is working to address these needs in a systematic fashion. Headquarters has made its staff available, as requested by the Regions, by sending in-house experts or better information to Regions or other States to provide technical assistance.

3. Headquarters should work with the States to assist development of State notification data systems and enhancements.

E. Has Headquarters provided usable system guidance and training and developed data base enhancements as required to assist States in meeting their reporting requirements?

E. Headquarters responds promptly and helpfully to State and Regional requests for data processing assistance.