CLI Phase II Report - Foreword
The Consumer Labeling Initiative (CLI), a pilot program of the U.S. Environmental Protection Agency, was initiated in March 1996. The initiation of the project was announced in a Federal Register (FR) notice dated March 22, 1996 (61 FR 12011). The goal of the CLI is to foster pollution prevention, empower consumer choice, and improve consumer understanding of safe use, environmental, and health information on household consumer product labels. The CLI is a multi-phased pilot project focusing on indoor insecticides, outdoor pesticides, and household hard surface cleaners (i.e., floor and basin, tub and tile), some of which are registered antimicrobials/disinfectants. The CLI has involved a wide range of participants representing many interests related to consumer labeling issues, including federal and state government agencies, private industry, public interest groups, and individual citizens.
CLI participants have worked voluntarily for more than three years, with the goal of finding ways to help consumers:
- quickly locate essential safe and appropriate use, environmental, and health information on product labels;
- use information on the labels to reasonably compare products intended for similar uses;
- purchase, use, store, and dispose of products safely and with minimal effect on the environment; and
- make informed choices among products based on their own needs and values.
Phase I of the CLI involved performing qualitative consumer research and summarizing existing research and programs concerning the effectiveness and limitations of labeling as a policy tool to protect public health. The Phase I Report (EPA-700-R-96-001, September 1996) published the findings, recommendations, and action steps that resulted from Phase I research. Recommendations made at the conclusion of Phase I included the suggestion for a second phase.
Phase II of the CLI began in October 1996. Phase II of the CLI followed directly from Phase I, with the intention of providing more support for the Phase I research findings. Its activities were intended to include the following:
- perform in-depth quantitative research to establish a baseline of consumer understanding, attitudes, behavior, and satisfaction about product labels;
- carry out qualitative research on potential standardized information, particularly for ingredients, precautionary statements, and signal words;
- develop a multi-faceted, broad-based education campaign to 1) help consumers understand and use labels effectively, and 2) disseminate information about future labeling changes;
- find simpler, clearer ways to word label information about what to do in an accident or emergency involving household products;
- perform research about storage and disposal information, with the goal of improving labels to address conflicting laws, ordinances, and community practices for waste recycling and disposal; and
- identify other information about ingredients that consumers want and need on labels for pesticides and other products.
On this page:
The Executive Summary, which appears before Chapter 1, highlights the types of research performed in Phase II and describes important findings, implications, and conclusions of the research, as well as the EPA recommendations developed through the project.
Chapter 1, Overview of Phase II of CLI, describes the overall process, structure, activities, findings, and recommendations of Phase II of the CLI.
During Phase II, CLI participants funded and directed quantitative and qualitative research to assess consumers' comprehension, attitudes, behavior, and satisfaction with labeling; to evaluate alternatives; and to recommend comprehensive, specific improvements to labels, as well as regulatory or policy changes that would enable these improvements. Chapters 2, 3, and 4 discuss in detail the quantitative and qualitative research process, findings, and conclusions.
The quantitative segment of this research (Chapter 2) involved a detailed and comprehensive national telephone and mail survey. Chapter 2 describes the goals, methodology, process, and results of this quantitative research. The results are discussed in two categories: findings and implications. Findings result directly from the quantitative survey results and are supported by the data. Implications, however, are derived from the findings and are included to identify connections between separate but related findings.
The qualitative research done in Phase I formed the basis of the quantitative research, which in turn provided a necessary foundation for continuing qualitative research in Phase II. The CLI's quantitative research team identified a number of areas in which a more in-depth interview technique could be used to advantage, particularly exploring consumers' preferences regarding possible language and format options for standardized product labels. Qualitative focus groups were designed and run with 27 groups of consumers in different parts of the United States. This research is described in Chapter 3.
The findings and implications reported in Chapters 2 and 3 are very extensive and closely connected conceptually. To help readers assimilate these research data and understand the directions in which they point, a separate chapter (Chapter 4) outlines the conclusions of both the quantitative and qualitative research. Conclusions, as used in this report, are defined as broad statements -- arising from the research findings and implications -- about product labels and consumers' comprehension, satisfaction, and preferences.
The next four chapters focus on other related work done during Phase II. Chapter 5 discusses qualitative research that was performed to update and improve First Aid statements on consumer product labels for indoor insecticides, outdoor pesticides, and household hard surface cleaners. The research involved in-depth one-on-one interviews with consumers to identify problematic language and potential alternative wording.
The CLI is a collaboration among many different stakeholders, who explored many issues related to product labeling for household insecticides, pesticides, and hard surface cleaners. Chapter 6 describes the different subgroups that contributed to Phase II, the specific activities undertaken by the subgroups, the process followed by each subgroup, and the findings that the subgroups generated. Specifically, this chapter describes the work of (a) the Standardized Environmental Information Subgroup, (b) the Storage and Disposal Subgroup, and (c) the Consumer Education Subgroup.
One of the most important elements of the CLI has been the coming together of some of its most committed participants and stakeholders, including CLI Partners and the CLI Task Force. The Task Force consists of federal, state, and other regulatory entities with expertise and interest on labeling issues. The Partners are a larger group of voluntary participants who have expressed interest in these labeling issues and have made a long-term commitment to participate actively in the work of the CLI. Several large Partner and Task Force meetings were held during the course of Phase II. Chapter 7 discusses the information that was presented at each of these meetings.
Throughout its history, the CLI has encouraged the input and participation of all interested individuals and groups, regardless of their level of involvement. Stakeholders provided particularly valuable input in identifying possible deficiencies in current labels and in suggesting options for changes to EPA programs not directly related to product labels. Stakeholders have included consumer product manufacturers, retailers, marketers, trade associations, environmental labeling program practitioners, government (federal, state, and local) agencies (including non-U.S. government agencies), academics, public interest groups, consumer groups, environmental groups, health and safety professionals, standards-setting organizations, media groups, and individual citizens. Chapter 8 describes both the outreach efforts made by the CLI to obtain comments from all interested stakeholders, and the Stakeholder responses submitted in the course of Phase II. Chapter 8 focuses specifically on the participation of stakeholders other than Partners and Task Force members.
Finally, Chapter 9 lists the recommendations for action that came out of Phase II. The Partners and Task Force members together drafted and approved recommendations regarding Signal Words and Hazard Hierarchy, Ingredients, Label Formats, Consumer Education, and Storage and Disposal. The CLI carefully considered all the Phase II research findings, implications, and conclusions discussed in Chapters 2 through 4, as well as the supplementary research described in Chapters 5 through 8, in coming up with its recommendations. The final list of recommendations was submitted to EPA senior management for consideration, and during the April 7-8th, 1999 Partner and Task Force meeting, EPA announced which recommendations could be implemented immediately, and which still needed approval from EPA senior management. (See Chapter 9 for details.)
Individuals who are interested primarily in the outcomes of Phase II research should begin by reading the Executive Summary, which outlines the goals of Phase II, briefly discusses the process that was followed, and lists all the recommendations.
Readers with a strong interest in a particular topic may go directly to one or more specific chapters. This report has been structured so that each chapter can be understood independently of the others.
For readers who are interested in the Phase II research methodology and findings, many of the Appendices to this report provide a great deal of useful related information about the CLI and the Phase II research. A complete list of appendices can be found in the Table of Contents. The report and the appendices will be available in print from the National Technical Information Service (NTIS) or from the Administrative Record (AR-139). The report and the appendices will also be available electronically through the Internet at the following site -- http://www.epa.gov/opptintr/labeling.
For further information about the Consumer Labeling Initiative, including access to all previously published documents and descriptions of future activities, readers are encouraged to visit the CLI website (http://www.epa.gov/opptintr/labeling). Alternatively, interested parties can obtain CLI information from the Administrative Record AR-139, located at the TSCA Non-confidential Information Center, N.E. Mall Room B-607, EPA Headquarters, 401 M. Street, Washington DC 20460. All raw data from the CLI research, correspondence, comments, and publications are in the Administrative Record. Consumer Labeling Initiative publications may be ordered from the Pollution Prevention Information Clearinghouse by calling 202-260-1023 or by sending an e-mail to firstname.lastname@example.org.