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TRI-ME RY2002 v3.0.30 Diagnostic Release for users experiencing a "tahoma" font error.

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This software diagnostic release will remedy the installation failure problem that a small number of users have been experiencing trying to install TRI-ME RY2002 v3.0.28. NOTE: This revised installation application installs the identical version of TRI-ME and TRIAL as that contained with the current RY2002 Reporting Forms & Instruction package that was sent to facilities in May. Please do not use this software unless you are already working with the TRI Software Support Hotline (1-877-470-4830 or an e-mail may be sent to tri_software_support@sdc-moses.com.

Installation failure on Windows XP and Windows 2000 using either a Office 2000 and Office XP.

A number of TRI-ME RY2002 installations on either Windows XP or Windows 2000 operating systems have locked-up during installation (typically at around the 80% complete mark), freezing on a screen indicating that the system is "skipping file Tahoma.tff" or "skipping file TahomaBD.tff". The installation application stops responding completely, thus prohibiting the user from completing a successful installation.

Detailed Description

The problem has only occurred on a limited number of PCs configured with a Windows XP or Windows 2000 environment. Another common aspect between the systems experiencing this problem is the use of either Office 2000 or Office XP. The Office environments have been neither confirmed nor denied as being the sole source of the problem.

The image bellows shows an example of the actual message that is displayed:

 

 


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