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Building the Capacity of Drinking Water Systems

Frequently Asked Questions about Check Up Program for Small Systems (CUPSS)

Frequent Questions and Answers about CUPSS

  • What is asset management?

  • Is CUPSS for me?

  • How can CUPSS help my utility?

  • What is CUPSS?

  • How can I get a copy of CUPSS?

  • I'm having trouble installing or using CUPSS. What should I do?

  • I want my utility to use CUPSS. Are there any resources to help promote the application?

  • Who developed CUPSS?

  • Where can I go for training?


    What is asset management?
    Asset management is the practice of managing infrastructure capital assets to minimize the total cost of owning and operating them, while delivering the service level customers desire.

    Is CUPSS for me?
    The primary user community for CUPSS consists of small drinking water and wastewater utilities with fewer than 1,000 connections or 3,300 individuals. Larger utilities new to asset management might also find CUPSS useful.

    How can CUPSS help my utility?
    The goals of CUPSS are to...

  • Assist with communication between utility staff and decision makers;

  • Help move utilities from crisis management to informed decision making;

  • Facilitate more efficient and focused utility operations; and

  • Improve financial management to make the best use of limited resources.

    What is CUPSS?
    CUPSS is a free, easy-to-use, asset management tool for small drinking water and wastewater utilities (generally, those serving fewer than 3,300 persons) and medium-sized systems new to asset management.

    How can I get a copy of CUPSS?
    CUPSS is available as a free download from this site. For more information on obtaining CUPSS, see the CUPSS Software page.

    I'm having trouble installing or using CUPSS. What should I do?
    The CUPSS User's Guide includes detailed instructions for how to install or use the CUPSS application. Also, check the Trouble Shooting Guide for answers to specific questions.

  • Download the full CUPSS User's Guide (PDF) (115 pp, 5.1MB, About PDF)

    • Appendix G: Trouble Shooting Guide (PDF) (5 pp, 250K, About PDF)

      I want my utility to use CUPSS. Are there any resources to help promote the application?
      EPA and partnering organizations have developed a number of documents to help potential users understand the benefit of starting asset management using the CUPSS application. These documents are available for download on the Resources page.

      Who developed CUPSS?
      EPA's Office of Groundwater and Drinking Water (OGWDW) developed CUPSS with the help of a workgroup that included representatives from state agencies, technical assistance organizations, EPA Regional offices, and small wastewater and drinking water utilities.