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Water and Wastewater All-Hazards Boot Camp
Response
Response
Response
Initiate Crisis Communication Plan
Initiation of the crisis communication plan may include the following activities:
  • Communicating with the media via the Public Information Officer (PIO) or designated employee
  • Updating the utility's pre-crafted message maps for public notification
  • Notifying the public of potential hazards through the community Joint Information Center (JIC)
  • Notifying the state primacy and other regulatory agencies of any notices that may need to be issued
  • Issuing a boil notice, do not use notice, or restricted use notice as necessary

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Our Town Utility initiates the crisis communication plan to inform the public about the status of the water system. However, several local channels and radio stations are not in service. The PIO begins to work with utility staff and the local EOC to use alternate means of communicating with the public and media. The alternate public information campaign includes leveraging social media outlets as well as setting up locations and times to exchange public information. Other activities that may be involved in activating the crisis communication plan are listed here.

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