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Water and Wastewater All-Hazards Boot Camp
Preparedness
Preparedness
Preparedness
Crisis Communications
The ERP also documents how the utility will conduct crisis communications with the public. It describes staff roles and responsibilities for coordinating with media outlets to issue public notifications such as boil water advisories.

During the preparedness stage the Public Information Officer (PIO) may develop pre-crafted message maps for public notification. During the response phase, the PIO can update these message maps with information about the emergency and its effects on the utility. For more information, see:

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Appropriate and timely communication is essential during an emergency according to the Public Notification Rule. If drinking water or wastewater services are disrupted, customers will want to know how they will be impacted. Regulators need to be notified and local government officials will want to know what is going on in their community. Many different audiences must be reached with information specific to their needs.

The ERP should identify clear communication channels, protocols, and procedures for communicating with the public and media. Communication procedures with the public and media may already be a part of your day-to-day operations, but these procedures need special attention during a major event in order to provide the public and media with timely, accurate, and complete information.
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