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Water and Wastewater All-Hazards Boot Camp
Response
Response
Response
Criteria for Utility Liaison Officer
The Utility Liaison Officer is your representative at the local EOC who coordinates with the local EOC Liaison Officer to provide utility status updates and to request resources. The Utility Liaison Officer should generally meet these criteria:
  • Have the authority to represent the utility at the EOC and make final decisions
  • Have established relationships with other utilities in the area
  • Be familiar with established city, county, and state emergency plans
  • Understand how to request needed resources
  • Be comfortable interacting with elected officials and top supervisory personnel
If not able to serve directly within the EOC, the Utility Liaison Officer must have an established relationship with the emergency management agency and with the primary water contact at the EOC.

Engineer inspecting water plant
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In order to ensure an effective response, Our Town Utility must communicate with their local EOC. The Liasion Officer at Our Town Utility is responsible for performing this critical task. Our Town Utility's Liaison Officer sits at the EOC and represents the interest of neighboring water utilities in the town. In this case, they will also provide status updates from other utilities to the EOC.

It is important to ensure that the Utility Liaison Officer is comfortable communicating with elected officials and understands how communication flows in the EOC.
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