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Water and Wastewater All-Hazards Boot Camp
Response
Response
Response
Primary Functions of Utility Liaison Officer
The Utility Liaison Officer works with the local EOC Liaison Officer to coordinate the response. This coordination helps ensure the utility receives the resources it needs to return to service and minimize impacts to the community. The primary functions of the utility Liaison Officer include:
  • Maintaining situational awareness of the needs of the water utility
  • Coordinating with response partners and neighboring utilities
  • Monitoring incident operations to identify current or potential problems
  • Participating in planning meetings
  • Providing current resource status
  • Providing utility-specific demobilization information and requirements

planning meeting
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The Utility Liaison Officer coordinates with the local EOC Liaison Officer to identify and communicate with critical customers and sensitive populations that may be impacted by a water or wastewater service disruption.

Using available communications methods, the Utility Liaison Officer follows the utility incident notification flow chart to remain in constant communication with key response partners.
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