The ERP also documents how the utility will conduct crisis communications with the public. It describes staff roles and responsibilities for coordinating with media outlets to issue public notifications such as boil water advisories.
During the preparedness stage the Public Information Officer (PIO) may develop pre-crafted message maps for public notification. During the response phase, the PIO can update these message maps with information about the emergency and its effects on the utility. For more information, see:
During the preparedness stage the Public Information Officer (PIO) may develop pre-crafted message maps for public notification. During the response phase, the PIO can update these message maps with information about the emergency and its effects on the utility. For more information, see: