The ERP defines ICS roles and responsibilities of all staff expected to be involved with response and recovery activities during an emergency. Depending on available resources and staff, roles and responsibilities can include:
- Incident Commander
- Public information officer, who completes outreach activities with the public and media
- Liaison officer, who coordinates with a local emergency operations center (EOC)
- EOC staff, who serve in the utility's EOC
- Administration and finance personnel, who track costs associated with response and recovery activities
- Damage assessors, who complete status or damage assessments (this could include key operations personnel)