Learn the Issues
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What happens to my belongings during the cleaning?
The items you leave on your property and inside your home or place of business will remain where you left them and will not be removed.
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What should I do with food items?
Any food in your kitchen cabinets and refrigerator/freezer that you will not need while you are away can be left in place. This includes items such as spices, canned, boxed, and bagged foods, and refrigerated/frozen foods. Before you leave your home or office, please be sure to empty all garbage…
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How will I know when I can return?
EPA representatives will keep you informed about the progress of the cleaning. The cleaning team will provide an estimate of cleaning time when they arrive. You will be notified when cleaning is wrapping up so that you can return. Representatives of the cleaning team will not leave until you return…
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Criminal Provisions of the U.S. Criminal Code (Title 18) and Other Statutes
Describes the criminal provisions of the U.S. Criminal Code (Title 18) and other statutes
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Lindsay Light Investigations
Information about the construction projects at Dusable Park, north park drive, mcclurg court, peshtigo court and streeterville cooperative agreement.
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Criminal Provisions of the Hazardous Materials Transportation Act (HMTA)
Describes the criminal provisions of HMTA
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How long will I be eligible for relocation assistance from Norfolk Southern?
While an official end date has yet to be determined, it is expected that you would return to your home after getting it cleaned and would no longer require relocation assistance.
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What do I do with my indoor plants during the cleaning?
You may leave plants on your property and inside your home or place of business. However, the cleaning team will not move any of your belongings, including plants. You may want to consider moving plants outside for the day, if possible, and watering them before you leave.
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I have kids who are on a strict nap schedule. Will someone pay for childcare?
We recommend first speaking with your neighbors, friends, and relatives, who may be able to help while you are away during the cleaning. If this option is not available, residents can contact the Norfolk Southern Family Assistance Center for alternative options.
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Will there be photos and videos taken of my property?
Yes, photos and videos of your property will be taken as a requirement of the program. This is done to ensure that the conditions of the property both pre- and post-cleaning are documented thoroughly.
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Do I need to leave my structure during the cleaning?
While it is strongly recommended that you leave the property during the cleaning, you are not required to do so.
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How long will it take?
The expectation is for cleaning to take less than one day. The duration will be dependent on the size of the structure and the scope of work.
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What will cleaning involve?
Cleaning will include a top-down approach, starting from the top floor and working down, addressing habitable spaces. Workers will wet-wipe accessible horizontal hard surfaces, wet mop hard floors, vacuum floors, carpets and appropriate soft surfaces, and dry dust appropriate vertical surfaces. Cleaning teams will not move appliances, and cleaning under…
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What is EPA’s role?
EPA will provide oversight of the cleaning.
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Who will conduct the cleaning?
Cleaning will be performed by workers contracted by Norfolk Southern who are trained and experienced with structure cleaning. Cleaning teams will wear the following: badges, identification clothing, safety vest, shoe covers, gloves (when appropriate for the task), and face coverings (upon request by the property owner or renter).
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What do I have to do in preparation for the cleaning?
Cleaning crews will not move any of your personal belongings, including furniture or appliances. To ensure the most thorough cleaning of your home or place of business, please clear countertops and other surfaces, and limit excess clutter. Norfolk Southern will provide a few boxes if needed to allow for easy…
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Will someone explain the process to me so that I can decide if I want cleaning?
During your pre-cleaning interview, representatives from EPA and Norfolk Southern will explain the cleaning process, assess time and resource needs, answer questions, and if desired schedule a cleaning date.
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How will a cleaning date be scheduled?
A scheduling specialist will contact you to find a date and time for a pre-cleaning interview at your home or place of business.
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I rent. Can I give permission for cleaning, or does it have to go through the owner?
You should review your lease to ensure there is not an issue and contact your property owner for clarification as needed.