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Report: Call Center: Contract Management Needs Improvement to Reduce the Risk of Overbilling

Report #15-P-0042, December 23, 2014.

What We Found

The EPA was overbilled by $910,776 for helpdesk services.

Report Materials

Report At A Glance (pdf) (136.72 KB)
Full Report (pdf) (869.86 KB)

Report: Call Center: Contract Management Needs Improvement to Reduce the Risk of Overbilling

Office of Inspector General