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Services of the Federal Employee Relocation Center (FERC)

The FERC provides full-service relocation management dedicated to supporting the recruitment, retention, and relocation of your most important asset: your people. We offer full-service relocation management or relocation program consulting services. Our program is flexible to meet your needs and delivers superior customer service for both domestic and international moves.

Components of our full-service relocation support:

  1. Full cost consultation with the Program Office and Human Resources
  2. Full entitlement and pre-move counseling with the employee
  3. Employee relocation program planning and coordination (end-to-end)
  4. Electronic creation of the employee travel authorization and vouchers
  5. Centralized shipment and storage of household goods
  6. House-hunting trip coordination
  7. Travel Agent Services (book air travel, hotels, car rentals)
  8. Centrally Billed Account (CBA)
  9. National temporary quarters network provider
  10. National lending mortgage providers
  11. Full-Service Home Sale Program management (Buyer Value Option, Amended Value Sale, Appraised Value Sale, Special Properties)
  12. Homesale direct cost reimbursement
  13. Home Marketing Incentive Payment (HMIP) Program
  14. Expedient reimbursement (payment) of all expenses and auditing
  15. Expense management, reporting and IPAC reconciliation
  16. Process collections for relocation payments and taxes
  17. Issue W-2 and Relocation Income Tax Allowance (RITA) vouchers
  18. Monthly customer service surveys
  19. Records management
  20. Customer service help-desk