Resources to Design and Implement Customer Complaint Surveillance for Surveillance and Response Systems
The following resources support the design and implementation of Customer Complaint Surveillance (CCS), a component of a Surveillance and Response System (SRS).
- Tools to Establish CCS Alert Thresholds: The Alarm Estimation Tool and Threshold Analysis Tool can be used to establish alerting thresholds for customer water quality complaints. Learn which tool is right for your application.
- Designing Customer Complaint Surveillance For Water Quality Surveillance and Response Systems (pdf)
- Setting up a Social Media Program (pdf)
- Using Social Media to Help Manage Water Quality Issues (pdf)