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Water Quality Surveillance and Response

Resources to Design and Implement Customer Complaint Surveillance for Surveillance and Response Systems

The following resources support the design and implementation of Customer Complaint Surveillance (CCS), a component of a Surveillance and Response System (SRS).

  • Tools to Establish CCS Alert Thresholds: The Alarm Estimation Tool and Threshold Analysis Tool can be used to establish alerting thresholds for customer water quality complaints. Learn which tool is right for your application.
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