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Emergency Response for Drinking Water and Wastewater Utilities
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Water Utility Communication During Emergency Response

When disaster strikes, communicating the issues and their consequences to your customers and response partners is crucial. Because communities depend on well-functioning water systems, this is especially true for water and wastewater utilities.

Explore these tools to communicate the right messages in an emergency

  • Effective Risk and Crisis Communication During Water Security Emergencies: Report Of EPA Sponsored Message Mapping Workshops
  • Need to Know: Anticipating the Public's Questions During a Water Emergency
  • Drinking Water Advisory Communication Toolbox
  • Developing Risk Communication Plans for Drinking Water Contamination Incidents 

Learn More

  • Federal Emergency Management Agency (FEMA) IS-29 Public Information Officer Awareness
  • Water Utility Response Home
  • Plan For Emergencies
  • Hazard Resilience
  • Mutual Aid and Assistance for Drinking Water and Wastewater Utilities
  • Decontamination
  • Water Utility Communication During Emergency Response
Contact Us to ask a question, provide feedback, or report a problem.
Last updated on September 14, 2022
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