Skip to main content
U.S. flag

An official website of the United States government

Here’s how you know

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

HTTPS

Secure .gov websites use HTTPS
A lock (LockA locked padlock) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

    • Environmental Topics
    • Air
    • Bed Bugs
    • Cancer
    • Chemicals, Toxics, and Pesticide
    • Emergency Response
    • Environmental Information by Location
    • Health
    • Land, Waste, and Cleanup
    • Lead
    • Mold
    • Radon
    • Research
    • Science Topics
    • Water Topics
    • A-Z Topic Index
    • Laws & Regulations
    • By Business Sector
    • By Topic
    • Compliance
    • Enforcement
    • Laws and Executive Orders
    • Regulations
    • Report a Violation
    • Environmental Violations
    • Fraud, Waste or Abuse
    • About EPA
    • Our Mission and What We Do
    • Headquarters Offices
    • Regional Offices
    • Labs and Research Centers
    • Planning, Budget, and Results
    • Organization Chart
    • EPA History

Breadcrumb

  1. Home
  2. WaterSense

WaterSense Frequently Asked Questions

Learn more banner

We have provided below some of the common questions received by our WaterSense Helpline.  If you cannot find the information you need below or elsewhere on our website, please use the Contact Us link to send a question to WaterSense.

Products

What types of products does WaterSense label?

WaterSense has developed specifications for several plumbing and irrigation products. Visit our products section to see if the product you are interested is included.

How can I find out if a specific product is labeled? 

Please visit our Product Search Tool to look for a specific labeled product model. If you require additional assistance, please email the WaterSense Helpline (watersense@epa.gov) with the product type, brand name, and model number, of the product in question.

I make a product that WaterSense labels. How can I get my product labeled?

Manufacturers must obtain all WaterSense-related product certifications from an EPA licensed certifying body that is accredited to provide certification services for WaterSense. EPA maintains a comprehensive list of certifying bodies that are licensed under the product certification system. You may also want to review detailed information on the product certification process.

I have a product (or an idea for a product) that WaterSense does not currently label. How can I get WaterSense to label my new product?

WaterSense is always interested in collecting information and data that will help the program determine if it is appropriate to develop a specification to label a product category. Please review our resource page that describes the factors we consider, the process we follow, and the types of information we need to support our decisions.

Rebates

How do I get my rebate? Or where is my rebate?

WaterSense provides rebate information but does not administer rebates for products. If you are looking for more information about a rebate or rebate program for WaterSense labeled products, please contact your local water provider or local government.  If you want to confirm that a product is WaterSense labeled, first check the Product Search Tool. 

I am a water utility that wants to add or update information for your rebate search tool. How do I do that?

Please contact the WaterSense Helpline and somebody will follow up with you to get the required information.

Campaigns

Where can I learn more about WaterSense campaigns (Fix a Leak Week, Sprinkler Spruce-up, When in Drought, Your Better Bathroom, etc.)?

WaterSense conducts several campaigns during the year with our partners. For more information, visit the Save with Us page.  

Irrigation Professionals

I am an irrigation professional certified by a WaterSense labeled program. How do I update my information in the WaterSense Find a Pro tool?

If you’re an irrigation professional certified by a WaterSense labeled program and want your information updated in the Find a Pro search tool, please contact your professional certifying organization.

I am an irrigation professional who wants to get certified. How do I do that? 

Review the list of professional certification organizations that WaterSense has labeled and determine which is the best for you based on the type of certification you are seeking and your location.

Partnership

How does my organization become a WaterSense partner?

WaterSense partners with manufacturers, retailers and distributors, utilities, local and state governments, professional certification programs, builders, trade associations, and nonprofit organizations. To learn more about eligibility requirements and to fill out a partnership agreement, visit our Join WaterSense page.

General

I have a concern about my water bill. Can WaterSense help me?

Our Understanding Your Water Bill page explains the general information that may be included on a water bill. Please contact your local water provider for assistance with your specific bill.

How do I report water waste in my community?

Please contact your local water provider or local government. WaterSense does not enforce conservation requirements, building codes, or policies.

Can I use the materials found on the WaterSense website?

Yes, all WaterSense content is available for public use. As a federal agency, any WaterSense documents that EPA publishes are in the public domain, and written permission is not required. If you use a WaterSense statistic, we ask that you please cite “EPA WaterSense” as the source in your publications.

WaterSense

  • About WaterSense
    • WaterSense Label
    • Accomplishments and History
    • WaterSense Partnerships
    • Media Room
  • WaterSense Products
    • Residential Toilets
    • Showerheads
    • Bathroom Faucets
    • Commercial Toilets
    • Urinals
    • Irrigation Controllers
    • Spray Sprinkler Bodies
    • Point-of-Use Reverse Osmosis Systems
    • Pre-Rinse Spray Valves
    • Products in Development
  • WaterSense for Kids
  • Our Water
    • How We Use Water
    • Start Saving
    • Fix a Leak
    • Save with Us
  • Outdoors
    • Landscaping Tips
    • What to Plant
    • Landscape Photo Gallery
    • Watering Tips
    • Sprinkler Spruce-Up
    • Irrigation with a Pro
    • Professional Certification
    • Additional Resources
  • Homes
    • WaterSense Labeled Homes
    • Homes Specification
    • Homes Certification
    • Buying and Selling
    • Tools and Resources
  • Homeowner Associations
    • Get Started
    • Communicate
    • Take Action
    • HOA Resources
  • Commercial Buildings
    • Types of Facilities
    • Getting Started
    • Best Management Practices
    • Multifamily Water Score
    • Tools
    • Case Studies
    • Webinars
    • H20tel Challenge
    • Additional Resources
  • WaterSense Partners
    • Learn about WaterSense Partnership
    • Join WaterSense
    • Partners in Action
    • WaterSense Awards
  • Specifications and Certifications
    • Technical Specifications
    • Certification Systems
    • Professional Certification
    • Program Guidelines
Contact Us About WaterSense
Contact Us to ask a question, provide feedback, or report a problem.
Last updated on July 23, 2024
  • Assistance
  • Spanish
  • Arabic
  • Chinese (simplified)
  • Chinese (traditional)
  • French
  • Haitian Creole
  • Korean
  • Portuguese
  • Russian
  • Tagalog
  • Vietnamese
United States Environmental Protection Agency

Discover.

  • Accessibility Statement
  • Budget & Performance
  • Contracting
  • EPA www Web Snapshot
  • Grants
  • No FEAR Act Data
  • Plain Writing
  • Privacy
  • Privacy and Security Notice

Connect.

  • Data
  • Inspector General
  • Jobs
  • Newsroom
  • Regulations.gov
  • Subscribe
  • USA.gov
  • White House

Ask.

  • Contact EPA
  • EPA Disclaimers
  • Hotlines
  • FOIA Requests
  • Frequent Questions
  • Site Feedback

Follow.